Delivery Policy

Last updated: 1 October 2026

This policy applies to every course sold on skbeautyacademy.com, operated by Safaa Kandil trading as SK Beauty Academy.

1. What you receive

Our courses are digital products delivered entirely online. Nothing is shipped. When you buy a course, you get:

  • Access to all of the course’s video lessons, as described on its course page
  • Any materials attached to the lessons
  • A graduation project review and a certificate of completion, for courses that include them

Courses are taught in Arabic, in the Egyptian dialect.

2. When access starts

The course is unlocked in your account automatically as soon as your payment is confirmed, usually within minutes. This applies to every payment method, including installments.

3. How to access your course

  1. You receive a confirmation email at the address on your account.
  2. Log in to your account on the site.
  3. Your course is listed under My Courses.

If the email doesn’t arrive, check your spam folder, or simply log in. The course appears in your account even if the email is delayed.

4. How long you have access

Access to a course you buy has no time limit for as long as the course is available on the academy’s platform. You can watch and rewatch the lessons whenever you like.

Your account is personal. You may not share it, or the course content, with anyone else, as set out in our Terms & Conditions.

5. What you need

  • An internet connection
  • A phone or computer with an up-to-date browser

No software to install. Videos are streamed online and can’t be downloaded.

6. Certificate of completion

For courses that include a certificate, you receive it after:

  1. Completing every lesson in the course.
  2. Uploading photos or a video of a look you created, from within the final lesson.
  3. The instructor reviewing your work and adding her notes, within 2 to 3 days of your upload.

The certificate is issued in English, in the name you enter in English under My Account → Account details, and is available in your account.

7. If you can’t access your course

If you’ve paid and the course doesn’t appear in your account, or a technical problem on our side stops you from watching, contact us and we’ll fix it as quickly as we can. If we can’t fix it within 7 days of your report, you’re entitled to a refund under our Refund Policy.

This doesn’t cover problems caused by your own internet connection or device.

8. Support

We reply within one working day. We’re available every day, 8 AM to 4 PM Cairo time.